Privacy Policy

 1. Introduction

Turquoise Psychology (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website and use our contact form.

Please read this policy carefully. If you have any questions, please contact us using the details provided at the end of this document.

2. Who We Are

Turquoise Psychology is a psychology practice based in the United Kingdom.

Email: crclinicalpsychology@outlook.com Phone: 07375393326

For the purposes of UK data protection law (UK GDPR and the Data Protection Act 2018), we are the data controller for personal information collected through this website.

3. What Information We Collect

We only collect personal information that you voluntarily provide through our website contact form. This may include:

  • Your name
  • Your email address
  • Your phone number (if provided)
  • Any information you choose to include in your message

We do not collect sensitive personal data (such as health information) through the contact form, and we ask that you avoid including such information in your initial enquiry.

4. How We Use Your Information

We use the information you provide solely to:

  • Respond to your enquiry
  • Communicate with you about our services
  • Make arrangements for an initial appointment or consultation

We do not use your information for marketing purposes without your explicit consent.

5. Legal Basis for Processing

We process your personal information under the following legal bases (UK GDPR):

  • Legitimate interests – to respond to enquiries and manage our practice
  • Consent – where you have freely provided your information by submitting the contact form

6. Third-Party Services

Brevo (Contact Form Processing)

Our contact form is powered by Brevo (formerly Sendinblue). When you submit the form, your information is transmitted to and stored by Brevo on our behalf. Brevo acts as a data processor and is GDPR-compliant. You can view their privacy policy at brevo.com/legal/privacypolicy.

Google Search Console

We use Google Search Console to monitor our website’s visibility in Google Search results. This service does not collect personal data from visitors to our website. For more information, see Google’s Privacy Policy at policies.google.com/privacy.

7. Data Retention

We retain your contact information only for as long as necessary to respond to your enquiry. Enquiries that do not result in an appointment will be deleted within 12 months of initial contact.

8. Sharing Your Information

We do not sell, rent, or trade your personal information. We only share your data with:

  • Brevo – to process and deliver your contact form submission
  • Regulatory or professional bodies – where we are legally required to do so
  • Legal or professional advisers – where necessary

9. Your Rights

Under UK GDPR, you have the right to:

  • Access – request a copy of the information we hold about you
  • Rectification – correct inaccurate or incomplete data
  • Erasure – request deletion of your data in certain circumstances
  • Restriction – limit how we use your data
  • Data portability – receive your data in a portable format
  • Object – to our processing of your data
  • Withdraw consent – at any time, where processing is based on consent

To exercise any of these rights, please contact us at crclinicalpsychology@outlook.com. We will respond within one month.

10. Cookies

Our website may use essential cookies to ensure it functions correctly. These do not collect personally identifiable information. We do not currently use tracking or advertising cookies.

11. Security

We take appropriate technical and organisational measures to protect your personal information. Information submitted via our contact form is transmitted securely through Brevo’s encrypted platform. Please note that no method of transmission over the internet is completely secure.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.